Delivery

PLEASE NOTE THERE ARE CHANGES TO OUR DELIVERIES DUE TO THE RECENT OUTBREAK OF CORONAVIRUS AND GOVERNMENT ADVICE PLEASE READ MORE HERE

Please contact us at [email protected] should you have queries regarding your delivery.

While we aim to deliver the Goods, to the Delivery Location by the time or within the agreed period (generally 1-3 days) or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

We will process the order same day (orders received before 10am)

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

    1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the Contract was made that delivery on time was essential; or

    2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from canceling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such canceled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

If any Goods form a commercial unit (a unit is a commercial unit if the division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also canceling or rejecting the Order for the rest of them.

We do not generally deliver to addresses outside United Kingdom Mainland, while we deliver to most areas, it is important to note we do not deliver to remote areas

We will notify you within 5 working days if we are unable to deliver to your area.

If, however, we accept an Order for delivery UK Mainland, you may need to pay import duties or other taxes, as we will not pay them.

You agree we may deliver the Goods in installments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges. We will inform you of this, as soon as we can.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Please do not book in any tradespersons/builders to be on site until the items have arrived, but we rarely ever disappoint on our delivery service. 
Deliveries are only made to the kerbside of the address given. They will offload the products with a crane, which have a reach of upto 5m. Do not purchase if you expect goods to be delivered further inside your site. Most drivers are very cooperative and are willing to help you best with your delivery needs, so please be polite and smile, and they will help their best.
 
The deliveries are made on 26 tonne lorries, so your site must be accessible by them, any failed deliveries can be chargeable at £100+vat. So it’s essential to have someone on site to accept the delivery.