EFFECTS OF CORONAVIRUS ON OUR BUSINESS
Update (08/07/2020) We have taken on board our customer feedback and have revised our delivery charges.
- Insulation, plasterboard, building materials, roof tiles
- Order Value – More than £300+vat = Free Delivery
- Order Value – More than £200+vat but below £300+vat = £25+vat Delivery Charge
- Order Value – Less than £200+vat = £50+vat Delivery Charge
- Velux Windows
- There is a set fee of £30+vat on all velux orders
- Tyvek products
- The is no minimum order value for free delivery, all Tyvek products will be shipped for free.
Update (05/07/2020) Due to high demands for Tyvek products, we have increased our stock holding to over 500 rolls at any one time. We will dispatch any Tyvek orders on the same day as ordering if placed before 10 am. We pay for a next day service, but given the current strain on the postal system allow 1-3 days to receive your orders. Multi finish is now becoming available in certain regions but the wait will be from 3-4 weeks in most areas. Certain areas such as Bristol and South Wales are experiencing extremely long delays of up to 8 weeks. Lastly, we are predicting a shortage in PIR products such as Celotex and Recticel due to a reduction in the supply of the raw material MDI. We would encourage customers to pre-plan their insulation needs so as not to be disappointed in the future. We are accessing the situation on a daily basis and will advise our customers when the leads times extend. At the moment we are still processing orders within 24 hours, with the majority of deliveries completed in 2-3 days. Certain areas and unusual products may be slightly long 2-5 days.
Update (26/06/2020) Please ensure you are checking your junk/spam email folder for our order confirmations. Some customer’s emails are filtering our confirmations into the junk/spam folder and they are not seeing the delivery dates. To avoid disappointment and any missed delivery charges, please ensure you check them.
Update (15/06/2020) We are now dispatching Tyvek using TNT mail from our own stocks, this ensures you receive a prompt delivery on the Tyvek range. We hold big stocks of Tyvek Housewrap, Tyvek Supro 1m, Tyvek Supro 1.5m, Tyvek Supro Plus 1.5m, Tyvek AirGuard Reflective, Tyvek AirGuard Control, Tyvek Acrylic Single Sided Tape And Tyvek Double Sided Butyl Tape. Tyvek products order before 9am are dispatched on the same day and TNT is delivering most Tyvek Deliveries on a next day delivery, but given the current circumstance expect it within 2-3 days. Unlike much of our competition, we are physically holding the stock to ensure prompt delivery. We continue to successfully deliver Celotex, Recticel And Ecotherm insulation within 2-5 days of ordering. To ensure continued prompt delivery you may be switched to Celotex or Recticel depending on regional availability. If you do not want to be substituted clearly mark this in your notes when ordering. We will ensure you get what you want as promptly as possible. We are now confirming delivery dates within 24 hours, normally in just a few hours, except for exceptional orders, but our team is ready to put at ease answering any questions you have. Lastly, we are running our LiveChat web messaging service from 6.30am till 9pm, and some nights we try to keep this running till 11pm to help our customers with their questions and requirements. If you prefer you can email us for a prompt response. We would like to thank all our repeat customers for their continued trust in the Insulation Hub.
Update (02/06/2020) Delivery charges changed to £50 plus Vat on orders under £300 ( previously £500). Some orders may incur additional charges depending on couriers. Plasterboard orders may see a delayed delivery time due to supply shortages. Deliveries in West London can now be speeded up with the use of couriers.
Update (23/5/2020) – Deliveries are continuing to be successfully delivered to virtually all of our customers, we are now also covering Devon & Cornwall. Our coverage of Scotland continues to grow around Glasgow and Edinburgh, and we continue to go further afield for larger orders. Lastly, we have taken the difficult decision to temporarily suspend orders for plasters including Multi-Finish. We have not seen a consistent delivery of stock and don’t expect the situation to improve for at least 4 weeks. Once it improves we will allow orders to resume for this range. Our delivery coverage is virtually back to pre-lockdown and our prompt deliveries are keeping us a leading supplier of insulation nationwide.
Update (17/5/2020) – Deliveries are continuing to be successfully delivered to virtually all of our customers, we are now also covering parts of South, Middle, and North Wales. Our coverage of Scotland has been good around Glasgow and Edinburgh, and we are able to go further afield for larger orders. Please note as plasterboard becomes more difficult to get, we have secured regular loads for all 3 of the main plasterboard manufacturers in the UK. As a result, when you order Knauf plasterboard, you may receive any of the 3 brands; Knauf, Siniat, or British Gypsum. By holding our own stocks unlike many websites, we are able to continue offering a prompt and reliable delivery service. You are buying with confidence when you purchase from the Insulation Hub. We have continually increased the number of drivers and couriers we are using to keep up with increasing demand. Choose the best, buy from Insulation Hub, the worry-free solution. Lastly, with Multi Finish, we are seeing an improving situation, and expect deliveries to resume in early June. To ensure prompt deliveries, we may substitute the brand ordered. This is ensuring deliveries dates are kept to during the extreme surge in demand for our services.
Update (6/5/2020) – 99% of deliveries are occurring within 1-5 working days. We are seeing a big improvement in stocks and delivery times. We hold our own stocks as well, enabling us to deliver on our promised delivery times. We have increased the number of drivers and couriers we are using to keep up with increase demand. Order with Insulation Hub and you will not be dissapointed with the prompt deliveries at prices that are not inflated.
Due to the recent outbreak of Coronavirus and Government advice, we have had to make significant changes to our business. Outlined below are the changes we made and how they will affect you.
- Reduced availability of delivery slots, supplies and suppliers.
- Mainly supplying to selected areas in the following counties/cities:-
- East Riding
- East Sussex
- Greater Manchester
- South Lanarkshire
- South Yorkshire
- Tyne & Wear
- West Midlands
- West Sussex
- West Yorkshire
- Please contact us if you are unsure if we can deliver to you.
- Orders can be placed on backorder, this will mean your delivery will be made after the lockdown has ended
- Nationwide delivery will resume after the lockdown has ended, you can places these orders now.
In the interest of Health and Safety, the Government has imposed a ‘lockdown’ on the country, this will there mean that the number of staff attending work and the number of suppliers that will open has decreased significantly. We will there have a shorter supply of goods as well as fewer distributors. What does this mean for you:-
- We may not be able to supply all the goods that are listed on our website,
- We may not be able to supply certain areas.
- Delivery times may be longer or get pushed back due to supplier issues.
- Delivery charges changed to £50 plus Vat on orders under £300. Some orders may incur additional charges depending on couriers.
- Orders placed before receiving current Government advise and not yet received
There is a high possibility these orders will face the issues outlined in the point above. We will do our best to try and fulfil these orders, we may have to offer you the following –
- A substitution for the product you requested.
- We will hold your order in a priority queue and will fulfil the order as soon as well possible can
- A full refund on the cancellation of the order
- If at any point you need to contact please do not hesitate to do so, you may contact us via the following ways
- Email- [email protected]
- Telephone – 02031982062
- Use our livechat on the website