Returns and Cancelation

Please contact us at should you have queries.


You can withdraw the Order by telling us before the order is processed if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

Returning Goods

If you received Goods in connection with and you wish you return them Please note the following:-

  • Let us know within 14 days of receipt
  • Orders can only be collected from the site of delivery
  • We will arrange for the Goods to be collected and will advise the date of collection
  • Please note if the Goods are not returned on the date agreed, you will be charged for the courier call out
  • There is a £75 charge for the courier charge which you will be liable to pay
  • There is a minimum 25% re-stocking charge
  • The Goods must be in the original condition and package as when the Goods where received
  • Certain Goods are specially ordered and are non-refundable this includes some Kingspan ranges.


If you are due a refund, please allow for 7-14 days to process a refund.