Returns and Cancelation

Please contact us at info@insulationhub.co.uk should you have queries.

Cancellation

You can withdraw the Order by telling us before the order is processed if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

Returning Goods

If you received Goods in connection with insulationhub.co.uk and you wish you return them Please note the following:-

  • Let us know within 14 days of receipt
  • Orders can only be collected from the site of delivery
  • We will arrange for the Goods to be collected and will advise the date of collection
  • Please note if the Goods are not returned on the date agreed, you will be charged for the courier call out
  • There is a £75 charge for the courier charge which you will be liable to pay
  • There is a minimum 25% re-stocking charge
  • The Goods must be in the original condition and package as when the Goods where received
  • Certain Goods are specially ordered and are non-refundable this includes some Kingspan ranges.

Refunds

If you are due a refund, please allow for 7-14 days to process a refund.