Returns and Cancelation
PLEASE NOTE THERE ARE CHANGES TO OUR DELIVERIES DUE TO THE RECENT OUTBREAK OF CORONAVIRUS AND GOVERNMENT ADVICE PLEASE READ MORE HERE
Please contact us at [email protected] should you have queries.
You can withdraw the Order by telling us before the order is processed if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
If you received Goods in connection with insulationhub.co.uk and you wish you return them Please note the following:-
- Let us know within 14 days of receipt
- Orders can only be collected from the site of delivery
- We will arrange for the Goods to be collected and will advise the date of collection
- Please note if the Goods are not returned on the date agreed, you will be charged for the courier call out
- There is a £75 charge for the courier charge which you will be liable to pay
- There is a minimum 25% re-stocking charge
- If a refund is agreed, you will receive the value of the Goods this will not include any delivery charges paid
- The Goods must be in the original condition and package as when the Goods where received
- Certain Goods are specially ordered and are non-refundable this includes some Kingspan ranges.
If you are due a refund, please allow for 7-14 days to process a refund.